Refund and Returns Policy

Overview

Digital items can not be returned nor refunded.
Digital items have include a 30 days of technical support which begins from date of purchase.
Digital items are downloadable and do not include shipping.

The only exception to the digital refund policy is GAMES purchased through Steam.
Items purchased through Steam follow steams guidelines for returns and refunds.

Physical items have a 30 day return window if the item is defective. After 30 days, there are no returns.

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging and undamaged

To complete your return, we require a receipt or proof of purchase.

We are the manufacturer so the items are returned to us.

Please email support@craftedbylittledragons.net for instructions.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original purchasing account. No changes to where money is refund can be made. Processing time varies based on your banks policies. Returns are processed Friday afternoon between 12pm and 4pm.
If it has been more than 30 days from the date we confirmed the refund and your refund is missing please email missing_refund@craftedbylittledragons.net. We will confirm on our end that the refund processed out of our accounts and the date, so that you can contact your bank to determine what happened on their end with your refund. It is rare for this to be an issue but has happened.

Damaged during Shipping

Physical goods that are damaged during shipping are covered by the shipping insurance purchased with every order. Please contact us immediately as the shipper has very strict guidelines for processing insurance claims. You must notify us within 48 hours of receiving the damaged items, include photos of the shipping packaging showing external damage, and the item showing it’s damage so that we can immediately begin the insurance claim. In most cases a return is not needed, and once the insurance claim is approved we will ship a replacement items. You will receive an email with the new tracking information. Refund are only offered on damaged items if the item is no longer in stock AND no longer made by us.

Need help with your order?

Contact us at support@craftedbylittledragons.net for questions related to refunds and returns.

Exchanges

No exchanges. All purchases are final. To offer exchanges we would have to charge restocking fees, and processing fees, etc to cover the cost of doing business, when items are returned or exchanged. I’d rather keep our prices down and our fees to a minimum. If your unsure about an item please contact us. We are very happy to discuss our passions and items with our customers.
Art is intended to be shared and enjoyed, please contact us. If you’d like a voice chat please join the discord server and the times and days you are available to talk, we will make an appointment with you to chat..

Thanks!

Erica and Keith Southworth.